Initiate an investigation

When submitting a wire transfer request, we provide you with an estimated date of arrival. The payment should arrive by or before the date specified. If the money is not received by that date, then you may take necessary action such as an investigation or recalling the funds.

Initiate an investigation

In this article

Verify the estimated arrival date of a transfer

Sign in to Digital Banking.

From the top menu, select Transfers & Payments.

Choose Wires & ACH, then click Go.

From the Dashboard, select the desired transfer.

Select View to see the estimated arrival date.

Initiate a payment investigation

Sign in to Digital Banking.

From the top menu, select Transfers & Payments.

Select Wires & ACH then click Go.

Locate the Enquire button next to the payment on the Dashboard or under the Activity tab.

Choose Trace my Transfer.

Quick tip

More helpful resources

Initiate an investigation

In this article

Verify the estimated arrival date of a transfer

Sign in to Digital Banking.

From the top menu, select Transfers & Payments.

Choose Wires & ACH, then click Go.

From the Dashboard, select the desired transfer.

Select View to see the estimated arrival date.

Initiate a payment investigation

Sign in to Digital Banking.

From the top menu, select Transfers & Payments.

Select Wires & ACH then click Go.

Locate the Enquire button next to the payment on the Dashboard or under the Activity tab.

Choose Trace my Transfer.

Quick tip

More helpful resources

Receive an incoming wire transfer

Order non-USD currency online

Use Zelle®